Frequently Asked Questions
Here are the questions we answer most frequently. Hopefully this list will get your answer to you faster than sending us email.
Our standard shipping is for every "contiguous" or "lower" 48 states in the United States. States that are not considered "contiguous" or "lower" are Hawaii and Alaska. Other places such as Puerto Rico, Guam, etc. are also handled in a similar manner. Call for quotes.
LL Fitness, Inc. (owner of Inversion-Table-Therapy.com) runs on a very efficient system. Any orders put in to that system should arrive within approximately 10-14 business days. Many items arrive well before that time. Please be sure to read our shipping and sales policies for more details. If you MUST have your item by a certain day, you can pay a $25 expedite fee AND express shipping to your location. Please call Customer Service at (800) 290-3932 for more details or to order. The expedite fee covers our extra costs--expediting orders requires 3 employees to stop everything they are doing and put aside ALL other tasks and customer issues/requests and take care of just that one order to make sure everything runs smoothly and your order goes out immediately.
We consider new items on a product-by-product basis. Please contact our Product Manager at 337.837.4348, M-F 8:30 AM - 5:30 PM.
Certain items are considered to have Special Shipping Needs. These include all items that require Freight Shipping, for items that ship outside the Contiguous 48 United States, and some other circumstances. For these items, we require that customers complete and return a Standard Bill of Sale Agreement (BOSA). A BOSA is simply an agreement between you and us saying that you want the items you are ordering and that you are aware of the various policies involved with your product's special shipping needs. It simply states that we are the seller and that you are the buyer. It also allows you to confirm the shipping address, your contact information, and the sale price. You can find an example of the Bill of Sale Agreement in the Policies section of our website.